Based on 8 values, HSSness is an attitude that sums up the best of who we are; it sets us apart from the rest of the industry and it’s what we believe makes us the heroes of hire.
We have entire team of heroes all working to the ways of HSSness, but there are some HSS’ers that demonstrate exceptional levels of HSSness or that do exceptional things and it is these people that we will make our Heroes of Hire.
All heroes will be judged against one – or a combination – of the HSSness values below so please make sure you tell us which area(s) they have wowed you in.
Safety At HSS, we’re always serious about safety. We believe that no hire is a good hire unless it’s a safe one and we work hard to ensure the safety of ourselves, our customers and of the products we hire. If you’ve been impressed by an HSS’er with an obsession for safety, tell us about their safe hands.
Believing in Better At HSS, good is never good enough – we aim to deliver excellence in hire service and then to do even better. Perhaps your hero has done something great or helped achieve great results that make us better than anyone else? Or perhaps they’ve shown consistent improvement, becoming better every day? Big them up for being the best...
Telling it like it is You can’t beat a bit of honest, straight-talking. It’s refreshing to know you’re getting the truth – even if something’s gone wrong – which is why HSS’ers will always tell it like it is. We won’t confuse you with jargon; we’ll keep you informed and we won’t promise what we can’t deliver. If you’re glad that you’ve heard it straight up, tell us it like it is.
Can-doing When we say we’ll do something, customers and colleagues alike can count on us to deliver. HSS’ers are determined and work hard to make things happen; going the extra mile and doing what it takes to get things done. If you’ve been wowed by a heroic can-do attitude, we’d love to hear about it.
Embracing Progress We love progress because it helps us to get better at the things we already do and it keeps us one step ahead when it comes to delivering the things our customers want. Perhaps your hero had a bright idea that led to great results or perhaps they’ve been instrumental in helping us respond to change – whatever it was, share that lightbulb moment!
Working well with others At HSS, it's all about the people. And our people are great, particularly when it comes to working together to get a job done. We’ll be there for each other and for our customers and we’ll always be a pleasure to work with. If something has been done better because we worked well with you or with other HSS’ers, tell us about the teamwork...
Adding Value We know our customers appreciate value so we work hard to balance the support they need with the price they pay. We help our customers to get the best out of their hire experience whilst making sure we remember to charge fairly for a job well done. If you value what we do, tell us about it!
Caring At HSS, we’re a caring bunch – we care about each other, about our customers and about our communities. If you’ve been on the receiving end of some TLC or if you’ve been impressed by the caring, sharing nature of one of our team, show them you care with a heroes nomination.
Other If your hero has done something exceptional that doesn’t fit into any of the above categories, nominate them under ‘other’ and let us know what it is they’ve done.